Product Overview

Everything a shop needs.
One platform.

34 modules covering the complete shop workflow — from the moment a customer calls to the moment they pay. Built to replace the 5–7 disconnected tools shops juggle today.

The Shop Workflow

From phone call to payment, in one system

Every step a shop takes today involves switching between tools. ROFlow keeps the entire workflow in a single platform — no re-entering data, no switching tabs, no missed steps.

Customer Contact
Call, walk-in, or online booking. Customer created or found instantly.
Vehicle Check-In
VIN decode, service history, mileage — all auto-populated.
Inspection
Digital vehicle inspection with photos, red/yellow/green ratings.
Estimate
Line items auto-built from inspection findings. Sent for approval.
Repair
Tech assigned, parts ordered, status tracked in real time.
Invoice & Pay
Invoice generated, dual pricing applied, payment processed.

Tool Consolidation

Replaces the tools shops already pay for

The average independent shop uses 5–7 separate tools that don't talk to each other. ROFlow consolidates all of them into one platform with one login and shared data.

Replaces: POS / Payment Terminal

Payments & Dual Pricing

  • Card, cash, and check processing
  • Dual-pricing surcharge engine
  • Terminal integration
  • Payment plans and AR tracking
Replaces: Estimate / RO Software

Repair Orders & Estimates

  • Line items with labor, parts, fees
  • Estimate-to-RO conversion
  • Digital customer approval
  • Canned service library
Replaces: Scheduling App

Scheduling & Bay Management

  • Drag-and-drop bay board
  • Appointment booking
  • Customer reminders
  • Capacity planning
Replaces: SMS / Email Tool

Customer Communications

  • Two-way SMS and email
  • Automated follow-ups
  • Review request campaigns
  • Customer self-service portal
Replaces: DVI App

Digital Vehicle Inspection

  • Photo-based condition reports
  • Red/yellow/green ratings
  • Customer-facing report
  • Findings linked to estimates
Replaces: Parts Ordering Portal

Parts & Inventory

  • Real-time supplier pricing
  • Inventory tracking and low-stock alerts
  • Purchase orders and receiving
  • Parts-to-RO linkage

Platform Modules

34 modules covering every shop function

Organized by what they do for the shop — not how they're built. Every module shares the same data layer, so information flows automatically between them.

Daily Operations
8 modules
  • Customer management
  • Vehicle library & VIN decode
  • Repair order lifecycle
  • Canned service library
  • Scheduling & bay board
  • Technician portal
  • Multi-location management
  • Authentication & roles
Financial
7 modules
  • Estimates & approvals
  • Invoice management
  • Payment processing
  • Dual pricing engine
  • Parts & inventory
  • Vendor & purchase orders
  • PDF generation
Communication
4 modules
  • SMS & email messaging
  • Automated follow-ups
  • Customer self-service portal
  • Reputation management
Inspection & Documentation
2 modules
  • Digital vehicle inspection
  • Activity & audit trail
Reporting & Analytics
4 modules
  • KPI dashboard
  • Reports & exports
  • Advanced analytics
  • Real-time sync
Admin & Compliance
7 modules
  • Shop settings & branding
  • Warranty management
  • Fleet management
  • Recall & TSB tracking
  • Data migration tool
  • EPA/OSHA compliance
  • Parts supplier integration

AI-Native

AI built into every workflow, not bolted on

Every module is designed with AI capabilities from day one. AI suggests, the human decides — no autonomous actions. When AI is unavailable, every workflow falls back to manual seamlessly.

Smart Estimates

AI generates estimate line items from inspection photos and vehicle history. Service writers review and adjust before sending.

Predictive Maintenance

Analyzes service history and mileage to predict upcoming maintenance needs. Surfaces upsell opportunities at check-in.

Smart Scheduling

Optimizes bay assignments based on job type, technician skills, and estimated duration. Reduces idle time and bottlenecks.

Customer Communications

Drafts follow-up messages, review requests, and service reminders in the shop's voice. Staff edits and sends with one click.

Parts Ordering

Suggests optimal supplier and quantity based on price, availability, and past order history. Reduces parts lookup from minutes to seconds.

Token Budgeting

Per-tenant AI cost tracking ensures fair usage. Automatic fallback to manual workflows when budget is exhausted — nothing breaks.

AI suggests, human decides. Every AI action is logged for audit. No autonomous destructive operations. Graceful degradation means the platform works perfectly without AI — AI just makes it faster.


Development Status

Validated design, production-grade rewrite

Every module has been fully specified with data models, business rules, UI requirements, and AI capabilities. The architecture is designed to scale from 50 to 50,000 shops. Implementation planning is complete — ready to build.

34
Modules fully specified
12
Development phases planned
Ready
Implementation planning complete
1
Foundation, Auth & Multi-Tenancy
2
Customers & Vehicles
3
Repair Orders & Estimates
4
Invoicing & Payments
5
Parts & Inventory
6
Scheduling & Bay Management
7
DVI & Communications
8–9
Reporting, Analytics & Admin
10–11
Integrations & Compliance
12
Sales Intelligence Portal